Knowledge Base

How to manage WebHost Manager accounts

This article describes how to create, modify, and delete accounts in WebHost Manager.

This article assumes that you have set up at least one package. If you have not already done so, please see this article.

Creating an account

After you have created a package in WebHost Manager, you can create an account. A new account includes:

  • cPanel
  • Web site functionality (in the public_html directory)
  • FTP account
  • SSH access (if it is enabled in the package)
You can use skeleton files to provide default content that is copied automatically to new accounts. For example, you can create a default index.html file that is used for all new accounts. For information about how to do this, please see this article.

To create an account, follow these steps:

  1. In the search box at the upper left of the WHM screen, start typing Account, and then click Create a New Account when it becomes visible.
  2. Under Domain Information, type the domain name in the Domain text box. For example, type example.com.
    Do not add the www subdomain to the domain name.
  3. WebHost Manager fills in the Username text box automatically based on the domain name you provide.
  4. In the Password text box, type a password for the new account, and then confirm the password in the Re-type Password text box.
    Alternatively, you can click Password Generator and WebHost Manager generates a random, strong password for you.
  5. In the Email text box, type the account owner's e-mail address. This e-mail address receives automatic cPanel notifications regarding the account, such as password reset information.
  6. Under Package, select a package to use, or select the Select Options Manually check box.
  7. Under DNS Settings, A2 Hosting recommends that you leave the DKIM and SPF options checked. You should leave the nameserver option unchecked, unless you are sure that you want the domain to use the registrar's nameservers.
  8. Click Create. When account creation is complete, WebHost Manager displays account configuration information.

Modifying an account

To modify an existing account in WebHost Manager, follow these steps:

  1. In the search box at the upper left of the WHM screen, start typing Account, and then click Modify an Account when it becomes visible.
  2. Select the account that you want to modify, and then click Modify.
  3. Make the changes to the account, and then click Save.
  4. If the account has a package assigned, WHM will display a Package Conflict Resolution dialog box. Select the most appropriate option then then click Proceed.

Deleting (terminating) an account

To delete an existing account in WebHost Manager, follow these steps:

  1. In the search box at the upper left of the WHM screen, start typing Account, and then click Terminate Accounts when it becomes visible.
  2. The Terminate Accounts page is displayed with the first page of accounts listed. If the account you want to delete is not shown, type the username or primary domain of the account into the search box until the account to be deleted is visible in the list.
  3. When the account is visible, click the Remove button to the right of the account you want to terminate.
  4. Click Yes, remove this account to confirm the termination.
    When you terminate an account, its data is completely and irreversibly removed from the server. Make sure that you save any account data you want to retain before you delete it.

Listing all accounts

To view a list of all of your accounts in WebHost Manager, follow these steps:

  1. In the search box at the upper left of the WHM screen, start typing Account, and then click List Accounts when it becomes visible.
    You can perform many common administrative tasks directly from the account list. To do this, click + to view expanded options. You can change an account's password, e-mail address, and more.