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If you have a reseller, managed VPS, or Dedicated Server account, you can set up and use custom name servers. For example, if your domain were example.com, you could use custom name servers named ns1.example.com and ns2.example.com.
Configuring custom name servers is a two-step process. First, you must add A records for the custom name servers (or verify that you already have functioning A records for the name servers). Second, you must register the custom name servers with the domain's registrar. Additionally, resellers must also submit a support ticket after completing these configuration steps so A2 Hosting Support can add the new custom name servers to the A2 Hosting DNS cluster.
If you have a reseller hosting account, the first step for configuring custom name servers is to create DNS A records for the hosts.
If you have a managed VPS or managed Dedicated Server, you do not have to add any A records, because A2 Hosting sets them up for you. (Though if you want, you can view, set up, and modify the A records yourself in cPanel by using the Simple or Advanced DNS Zone Editor.) To verify that the A records are configured, you can ping the name servers by typing the following command at the command prompt. Replace example.com with your own domain name:
Alternatively, you can type the following command to view the A records, replacing example.com with your own domain name:
After you have verified that the A records are configured, you can register the custom name servers by following the procedure below. If you need further assistance, please open a support ticket with our Guru Crew on the Customer Portal at https://my.a2hosting.com.
To create the custom name server A records for a reseller account, follow these steps:
After you have verified that your domain has the correct A records configured, you can register the name servers. The procedure to do this depends on where you registered the domain.
If you registered your domain with A2 Hosting, follow these steps to register the custom name servers:
Locate the domain that will use custom name servers, click the down arrow, and then click Manage Nameservers:
If you are registering a name server for the first time, under Register a NameServer Name, in the Nameserver text box, type the name of the first name server. This is normally ns1.
In the IP Address text box, type the IP address associated with the name server.
The exact steps for registering custom name servers depend on the third-party provider that you are using.
However, generally, you can do this by logging in to the registrar's web interface and looking for an option similar to “Register custom nameservers” or “Register hostname”. If you cannot find where to do this, contact your registrar's technical support.
For example, for information about how to set up custom name servers for domains registered with GoDaddy, please visit this page.
The following step is only required for customers with reseller hosting accounts.
After you register the name servers with the third-party provider, go to the A2 Hosting Customer Portal at https://my.a2hosting.com and open a support ticket. Please let us know the names of the newly-configured custom name servers so we can add them to the A2 Hosting DNS cluster.
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